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Angela Williams is a Senior Director within the Government Services organization with overall responsibility for Quality Assurance. In her current role, Angela has transformed the quality monitoring strategy to be centered on regulatory risk elimination and driving best in class beneficiary and client experiences across our Medicare D, Medicaid and Exchanges lines of business. Angela has worked for CVS Health for 15+ years with responsibility over multiple different areas of the PBM including Medicare D Enrollment Operations, Mail Operations and Clinical Operations. Prior to CVS Health Angela held leadership roles in the Retail Pharmacy industry.
Angela is a pharmacist by trade, graduating in 1994 from Washington State University. Angela has a passion for education and mentoring which inspired her to serve as preceptor, leader of the internship rotational program as well as adjunct faculty member at multiple Universities across the United States.
Angela graduated Washington State University as President of the School of Pharmacy’s honors program. Angela has achieved several recognitions in the Pharmacy Innovation space to include being recognized in the State of Washington for expanding the clinical role of Pharmacists in the retail setting and most recently for her efforts in creating and executing against the PBM’s flagship clinical program, Pharmacy Advisor, for which she received the PBM Innovation Award of the Year for Innovative Clinical programs. Angela expanded the PBM’s URAC accreditations and was the first to bring URACs new accreditation for health care call centers to the PBM. Under her leadership, Pharmacy Advisor, also was awarded the Bronze award for Health Care Clinical Programs by URAC.
Angela’s responsibilities have varied over the course of her career to include acquisition integrations of clinical programs, financial modeling, managing client relationships, driving large scale IT/Capital projects and creating start-up departments and programs. Angela is currently based in our Shea office in Scottsdale, Arizona.
